iPad Settings Troubleshooting

Here we’ll take a look at some common issues you may encounter with the iPad Settings. If this is your first time using the iPad or are unfamiliar with the iPad please see Apple’s support site.

Table of Contents

WiFi Settings Issues

This section focuses on the WiFi Settings of your iPad. To learn more about WiFi Settings, see Apple support.

My iPad connects to my neighbor’s WiFi instead of mine.

Your iPad will connect to the strongest WiFi signal in the area. It will also only connect automatically to WiFi networks you have already connected to in the past so you’ll want to forget that network.

  1. To forget a network, open Settings and tap 'Wi-Fi'.
  2. Tap the Bluetooth info icon for the network you want to forget.
  3. Tap 'Forget This Network' and 'Forget' to confirm.

My iPad continuously connects to an open WiFi network close to my business.

Your iPad will connect to the strongest WiFi signal in the area. If the network is not password protected or if you’ve connected before, you’ll want to turn on “Ask to Join Networks” so you’ll know when the iPad wants to hop to that one.

  1. Open Settings and tap 'Wi-Fi'.
  2. Forget any open networks the iPad has connected to.
  3. Scroll to the bottom and toggle 'Ask to Join Networks' on (green).

Bluetooth Settings Issues

Here you can find issues specific to Bluetooth settings. For more information, check out Apple Support.

How do I know if my Bluetooth card reader, scanner, or printer is connected?

Bluetooth allows accessories to be connected to the iPad wirelessly. In the iPad’s Bluetooth settings, each device will appear as “connected” or “not connected”.

  1. Make sure Bluetooth is turned on in the Settings app.

    If it is off, tap Bluetooth and switch it on.

  2. Tap the name of your scanner or printer if it says "Not Connected".
  3. Wait to connect or re-pair your printer, scanner, or reader.

My card reader, scanner, or printer was connected but now it won't connect.

If you are having trouble with your Bluetooth device, sometimes disconnecting the device and repairing is the next solution.

  1. Go to the Settings app on your iPad.
  2. Tap the Bluetooth info icon for the Bluetooth device.
  3. Tap "Forget This Device" and then "OK" to confirm.
  4. Reconnect your printer, scanner, or reader.

I can't connect my card reader, scanner, or printer to another iPad in the store.

Bluetooth accessories can only be paired with one device at a time, so un-pair the accessory before connecting it to another device.

  1. Go to the Settings app on your iPad.
  2. Tap the Bluetooth info icon for the Bluetooth device.
  3. Tap "Forget This Device" and then "OK" to confirm.
  4. Connect your printer, scanner, or reader.

General Settings Issues

This section focuses on the General Settings of your iPad. To learn more about these settings, read through the iPad user guide.

How do I know if my iDynamo is connecting to the iPad?

Your iPad detects any accessory connected to it through the charging port and lets you know under the About tab in Settings.

  1. Open Settings, tap 'General', and then tap 'About'.
  2. Scroll through the list on the right and look for "iDynamo".
  3. Tap 'iDynamo' and then 'Find App for Accessory' to make sure it’s compatible.

    ShopKeep should be listed as a compatible app.

I heard ShopKeep works best with the latest iOS. What is it and how do I get it?

iOS is the iPad’s operating system. Apple periodically updates iOS to provide software upgrades, improve performance, and fix bugs. Learn more about iOS here.

Updating iOS can be a long process. Make sure the business is closed and you have ended your day in ShopKeep before updating your iPad.

  1. Open Settings.
  2. Tap 'General' on the left and 'Software Update' on the right.
  3. Tap 'Download & Install' and follow the prompts on screen.

    Read our Updating iOS help article for more detailed guidance.

My devices unpair from the iPad, leaving me to repair them constantly.

It’s likely that your iPad is going to “sleep” throughout the day. This sleep mode will turn off the connection between your iPad and Bluetooth enabled devices.

  1. To turn off Auto-Lock, open Settings and tap 'Display & Brightness'.
  2. Select 'Auto-Lock' and set to 'Never'.

Serverless Sync™ is not syncing my open checks between registers.

Most likely, one of your iPads is going to “sleep” throughout the day. This shuts off the connection between iPads. Turn off Auto-Lock to ensure proper syncing. Visit our Serverless Sync™ article to learn more about Serverless Sync™ best practices.

  1. To turn off 'Auto-Lock', open Settings and tap 'Display & Brightness'.
  2. Select 'Auto-Lock' and set to 'Never'.

The date / time on my iPad is wrong.

The date, time, and time zone affect what prints on receipts and the timestamps on BackOffice reporting.

  1. Open the Settings app on your iPad.
  2. Tap 'General' on the left and 'Date & Time' on the right.
  3. If connected to the internet, turn 'Set Automatically' on to automatically set the date, time, and time zone.

    If the iPad is not connected to the internet, manually adjust the date, time, and time zone as needed.

  4. Verify that the date, time, and time zone are all correct.

The time on my iPad shows up without AM or PM.

It is because the 24-Hour Time setting is toggled on. Not to worry, the solution is easy.

  1. Open the Settings app on your iPad.
  2. Tap 'General' on the left and 'Date & Time' on the right.
  3. Turn off '24-Hour Time'.

My receipts print out with the wrong date/time.

The date and time on a receipt come directly from the iPad’s settings. Follow these instructions to correct the date and time on each iPad to fix the problem in no time.

Safari Settings Issues

Here you can find issues specific to Safari settings. For more information, check out Apple’s manual on Safari.

I can't log in to BackOffice on my iPad and I know my password is correct.

There may just be an issue with the website data stored on your iPad. Try clearing your history to fix this.

  1. Open Settings and tap 'Safari'.
  2. Scroll down and tap 'Clear History and Website Data'.
  3. Tap 'Clear' to confirm. Then, try logging into BackOffice again.

I’m trying to enable QuickBooks in BackOffice but am not seeing the pop-up.

The iPad’s pop-up blocker must be enabled. Follow these steps to disable the pop-up block and try enabling QuickBooks again.

  1. Open Settings and tap 'Safari'.
  2. Toggle 'Block Pop-ups' off (not green).

ShopKeep Settings Issues

Here you can find issues specific to ShopKeep settings on the iPad. For information on individual settings, check out our iPad Settings for ShopKeep support article.

When I finish a sale it always asks me to choose a customer.

If “Always email receipt” is enabled, ShopKeep will ask you to choose a customer to email the receipt to.

  1. Go to the Settings app.
  2. Scroll down the left side menu and tap 'ShopKeep'.
  3. Toggle 'Always email receipt' off (not green).

    For more information on other settings see our iPad Settings for ShopKeep article.

My cashiers are being signed out of the register before they finish transactions.

If “Auto Sign Out User” is turned on, cashiers will be automatically signed out after an allotted amount of time. You can turn this off or change the time increment.

  1. Go to the Settings app.
  2. Scroll down the left side menu and tap 'ShopKeep'.
  3. Toggle the 'Auto Sign Out User' setting (green for on) or change the time interval.

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