Serverless Sync™

Sync open checks from one ShopKeep register to other registers on the same network with Serverless Sync. Start a check on a register that uses ShopKeep.com, Inc.’s BackOffice servers and view, modify, or close it out from any other register.

Watch our video on Serverless Sync:

Serverless Sync™

Table of Contents

Before You Start

To ensure a seamless experience with Serverless Sync, we recommend following these 4 steps:

  1. Update all registers to the latest version of ShopKeep.

    All registers must be using the same version of the ShopKeep register app for Serverless Sync to work. Learn how to update ShopKeep here.

  2. Use the latest iPad hardware available from Apple.

    In high-volume environments, older devices may experience significant issues such as checks not syncing or register lag. We recommend using the same supported iPad model for all registers. Learn which iPad models are supported here.

  3. Connect to a dedicated WiFi router.
    • For the best performance, we highly recommend connecting all iPads directly to a dedicated WiFi router not shared with other devices.
    • Do not connect to public or shared WiFi. If you must use public WiFi, bridge the connection with a range extender to create a secure network.
    • Ensure registers are set up within 30 feet of the router and have at least two WiFi signal bars lit up.
    • Visit our Best Practices for Network Setup article for a complete list of networking recommendations.
  4. Operate no more than 4 registers in one location with Serverless Sync.

    This is a suggestion, not a specific requirement. With over four registers, troubleshooting becomes more difficult and syncing issues may increase.

Set Up Serverless Sync

Enabling Serverless Sync is a multi-step process requiring access to both BackOffice and the iPad registers. Follow these steps to turn on this feature and get started sharing checks across registers.

To prevent app crashes, close all register shifts before enabling or disabling Serverless Sync.

BackOffice Setup

First, turn on Serverless Sync in BackOffice and assign a name to each register.

  1. Click 'Settings' and select 'General'.
  2. Check the 'Enable' box.
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  3. Review the message and click 'I'm ready!' to confirm.
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  4. Click 'Save'.
  5. Click 'Settings' and select 'Register Licenses'.

    Don’t see ‘Register Licenses’? Visit our Login, Access, & Billing Troubleshooting guide for help.

  6. Give each register a name and click 'Update'.

    This helps identify each register on the Register List.

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iPad Setup

With Serverless Sync enabled in BackOffice, complete a few steps on each iPad register to finish setup.

  1. On one iPad, open the 'Settings' app and tap 'WiFi'.
  2. Make sure the register is connected to the correct WiFi network.

    Each register must be connected to the same network.

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  3. In Settings, tap 'Display & Brightness' and set 'Auto-Lock' to 'Never'.
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    Registers only sync when ShopKeep is running – if the screen is locked or the app is running in the background, registers will not stay in sync.
  4. Open the ShopKeep register app and sign in as a Manager.

    Can’t sign in? Visit our Login / Access Troubleshooting guide for help.

  5. On the Control Panel, tap 'Get Updates' to sync the register with BackOffice.

    If you receive an error while getting updates, visit our troubleshooting guide for help.

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  6. Repeat steps 1-5 on each additional register.

Using Serverless Sync

Serverless Sync shares saved checks with all iPads using ShopKeep.com, Inc.’s BackOffice servers. Learn how to view saved check information on each register and see which registers are connected.

View Saved Checks

With Serverless Sync enabled, view saved checks from the Checks screen on any register.

  1. Open the Control Panel and tap 'Checks'.

    The Checks screen automatically displays saved checks from connected registers.

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    Need help viewing and managing checks? Visit one of these support articles for assistance:

View Connected Registers

The Register List provides an overview of which registers are connected via Serverless Sync and which are not.

  1. Open the Control Panel and tap 'Register List'.

    The ‘Register List’ shows registers currently sharing check information (top) and registers disconnected from the others (bottom).

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Having trouble with disconnected registers or checks not syncing? Visit our Checks Screen Troubleshooting guide for help.

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