This page tackles issues that you may encounter while trying to log in/access BackOffice and issues related to billing.
Table of Contents
This section focuses specifically on issues that you may encounter when trying to login to your BackOffice.
Remember that all fields on the login page are case sensitive, so upper/lowercase letters do make a difference.
Your store name should be lowercase and all one word.
The login is your email address.
Can’t remember your password? Click the Forgot your Password? link.
This section focuses on issues that you may encounter while trying to access specific features in your BackOffice.
Some parts of the Settings menu, like Receipts and Register Licenses, are only visible to the business owner. If these are missing, it means you are not signed in as such. The business owner login is the email address used to create the account.
If your billing date arrives and there is no card on file or the charge is declined, your account will become suspended after 30 days. You will be notified by email that the billing was unsuccessful & we will try to bill you again during this period.
Register wills continue to work and data will still sync, but access to BackOffice will be restricted until you enter or update the card on file.
This section focuses on issues related to account billing.
Contract plans are non-refundable and cannot be canceled. Contact Customer Care to obtain a copy of your contract with the terms of your plan.
Make sure that all of the credit card numbers are entered correctly. Check that the credit card information matches the credit card type.
Expiration date, CVV, Cardholder Name, and Billing Zip Code are all required fields. Make sure that all of the information is filled out completely and accurately for each field.