BackOffice is where the business manages inventory, tracks sales, and runs reports. Learn what BackOffice settings are available, how employee BackOffice privileges work, and how to change the login and password.
Table of Contents
Set the business’s tax rate and create additional tax groups, if needed.
Create named discounts and manage their settings.
Enable optional tenders like check, gift card, coupon, and more.
Configure what prints on ShopKeep barcode labels. Add descriptions, prices, or currency symbols to labels.
Set up the wage settings used for the Labor Tracking Report.
The Labor Tracking and Wage Settings features are limited pre-release beta versions. To learn what to expect and how to provide feedback, visit our Labor Tracking Beta Overview.
Add, remove, or deactivate register licenses and view each register’s name, number, and status.
Manage the printers and printer groups used for ticket printing.
The Business Owner can access every option in the Settings menu, but other BackOffice users have limited permissions. Learn below about which BackOffice options are available to each type of user.
To learn about register privileges for cashiers and managers, visit our Manage Staff article.
Business Owner Access
The Business Owner login is the email address originally used to create the ShopKeep account. The Business Owner can view every area of BackOffice including all options on the Settings menu:
BackOffice Managers are a type of BackOffice user the Business Owner can create. BackOffice Managers can access the following settings:
*BackOffice Managers also see a limited version of the Staff List.
Receive Inventory Users
Receive Inventory Users are another type of BackOffice the Business Owner can create. They are able to use only specific BackOffice inventory features. Receive Inventory Users can access:
Change BackOffice Login
This login is used for BackOffice, not the iPad register. The process to change the BackOffice login varies based on a user’s role.
Business Owner Login
Contact ShopKeep Customer Care directly to make changes to the Business Owner’s BackOffice login.
Employee BackOffice logins can be changed within BackOffice by the Business Owner. Visit our Manage Staff article to learn how to edit an employee’s login via the Staff List.
Change BackOffice Password
Forgot your password or just want to change it? This section covers how to reset BackOffice passwords for the Business Owner and for employees.
Business Owner Password
The Business Owner’s BackOffice password is linked to the email address used when signing up; follow the instructions below to change/reset it.
- Visit www.shopkeepapp.com and click 'Need help logging in?'.
- Enter the Business Owner email address and click 'Send'.
- Check your inbox for a ShopKeep login assistance email.
Can’t find the email? Check your spam folder.
- Click the link in the email to go to the password reset page.
The email also includes the store name(s) linked to that email address.
- Enter a new password and press 'Reset your password'.
Employees cannot use the password reset page. The Business Owner must reset employee passwords in BackOffice. Visit the Manage Staff article to learn how to change an employee’s password via the Staff List.
Visit our BackOffice FAQ for answers to common questions about using BackOffice.
For issues with BackOffice Settings, check out our BackOffice Settings Troubleshooting guide for help.