BackOffice Settings
& Password

BackOffice is where you enter inventory, create a button layout, track sales, access receipts, and download reports. This back-end management tool allows you to control subscriptions, licenses, and other important account information.

Table of Contents

BackOffice Settings

Settings is located on the sidebar and is split into 3 areas: Store Settings, Register Settings, and Integrations.

Store Settings

Link new or existing locations so you can easily switch between each store’s BackOffice and view multi-location reporting.

Customize paper / email receipts, set how tips are accepted, and select how customers sign for credit sales.

Set your tax rate and create additional tax groups, if needed.

Create named discounts and manage their settings.

Enable optional tenders like check, gift card, coupon, and more.

Inventory Settings
Turn on Raw Goods to track the individual ingredients or components of your items.

Label Printing
Configure what appears on your ShopKeep barcode labels. Add descriptions or prices to labels.

Register Settings

Enable Serverless Sync™ to see all open checks on every register. You can also set the default home screen, enable Auto Signout, and turn the iPP320’s customer facing display on / off.

Register Licenses
Manage your register licenses to control how many iPad registers the account can activate.

Manage ticket printing: assign specific departments or categories to print to a ticket printer.


Create your own webstore and sell items online using BigCommerce.

Integrate MailChimp with ShopKeep to send email campaigns out to your customers.

Set up QuickBooks® Integration so shift information syncs daily to QuickBooks.

Employee Privileges

Only the Business Owner can access every option in the navigation bar. The Business Owner login is the email address the ShopKeep account was created under.

Business Owner Access

Locations, Receipts, Taxes, Discounts, Tenders, Inventory Settings, Label Printing, General, Register Licenses, Hardware, MailChimp, QuickBooks.

BackOffice Manager with Register Code

Taxes, Discounts, Tenders, Inventory Settings, Label Printing, General, Hardware, MailChimp, QuickBooks
*User will also be able to see a limited Staff List.

Change BackOffice Login

Your login is used for the BackOffice, not the iPad register. Business Owners have full control, while employees with BackOffice access are more limited.

Business Owner Login

Contact ShopKeep Customer Care directly to make changes to the Business Owner’s BackOffice login.

Employee Login

Employees BackOffice logins can be changed within BackOffice by the Business Owner. Visit this support article to learn how to edit an employee’s login from the Staff List.

Change BackOffice Password

Forgot or need to change your password? Whether you’re the Business Owner or an employee, this section covers how to reset your BackOffice password.

Business Owner Password

Your BackOffice password is linked to the email address used when signing up; follow the instructions below to change/reset it.

  1. Visit and click 'Need help logging in?'.
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  2. Enter your business owner email address, then click 'Send'.
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  3. Check your inbox (and spam folder) for a ShopKeep Login Assistance email that includes your store name and link to return to BackOffice to reset your password.
  4. Click the link in the email to return to the BackOffice login page and click 'Forgot Your Password?'.
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  5. Enter the store name and business owner email address, then click 'Send'.
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  6. Check your email again, this time for a password reset link.
  7. Enter a new password and press 'Reset your password'.

Employee Password

Employees cannot use the password reset page. The Business Owner must reset employee passwords in BackOffice. Visit this support article to learn how to edit an employee’s password from the Staff List.

Check out our FAQ for some answers to common questions that come up when using BackOffice.

For issues with BackOffice Settings, check out our Troubleshooting Guide for some solutions!

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