BackOffice is where you enter inventory, create a button layout, track sales, access receipts, and download reports. This back-end management tool allows you to control subscriptions, licenses, and other important account information.
Table of Contents
Set your tax rate and create additional tax groups, if needed.
Create named discounts and manage their settings.
Enable optional tenders like check, gift card, coupon, and more.
Turn on Raw Goods to track the individual ingredients or components of your items.
Configure what appears on your ShopKeep barcode labels. Add descriptions or prices to labels.
Manage your register licenses to control how many iPad registers the account can activate.
Manage ticket printing: assign specific departments or categories to print to a ticket printer.
Create your own webstore and sell items online using BigCommerce.
Integrate MailChimp with ShopKeep to send email campaigns out to your customers.
Set up QuickBooks® Integration so shift information syncs daily to QuickBooks.
Only the Business Owner can access every option in the navigation bar. The Business Owner login is the email address the ShopKeep account was created under.
Business Owner Access
Locations, Receipts, Taxes, Discounts, Tenders, Inventory Settings, Label Printing, General, Register Licenses, Hardware, MailChimp, QuickBooks.
BackOffice Manager with Register Code
Taxes, Discounts, Tenders, Inventory Settings, Label Printing, General, Hardware, MailChimp, QuickBooks
*User will also be able to see a limited Staff List.
Change BackOffice Login
Your login is used for the BackOffice, not the iPad register. Business Owners have full control, while employees with BackOffice access are more limited.
Business Owner Login
Contact ShopKeep Customer Care directly to make changes to the Business Owner’s BackOffice login.
Employees BackOffice logins can be changed within BackOffice by the Business Owner. Visit this support article to learn how to edit an employee’s login from the Staff List.
Change BackOffice Password
Forgot or need to change your password? Whether you’re the Business Owner or an employee, this section covers how to reset your BackOffice password.
Business Owner Password
Your BackOffice password is linked to the email address used when signing up; follow the instructions below to change/reset it.
- Visit www.shopkeepapp.com and click 'Need help logging in?'.
- Enter your business owner email address, then click 'Send'.
- Check your inbox (and spam folder) for a ShopKeep Login Assistance email that includes your store name and link to return to BackOffice to reset your password.
- Click the link in the email to return to the BackOffice login page and click 'Forgot Your Password?'.
- Enter the store name and business owner email address, then click 'Send'.
- Check your email again, this time for a password reset link.
- Enter a new password and press 'Reset your password'.
Employees cannot use the password reset page. The Business Owner must reset employee passwords in BackOffice. Visit this support article to learn how to edit an employee’s password from the Staff List.
Check out our FAQ for some answers to common questions that come up when using BackOffice.
For issues with BackOffice Settings, check out our Troubleshooting Guide for some solutions!