iPP Series
Ethernet Credit Card Reader Setup

The Ingenico iPP Series Ethernet Credit Card Reader plugs directly into your router and connects to the ShopKeep Register for iOS over your internet network to process swiped and EMV credit payments and Apple Pay. Set up the card reader hardware and connect it to the ShopKeep Register to use it to accept credit cards.

Table of Contents

In the Box

The iPP320 and iPP350 Ethernet Credit Card Readers ship with the parts listed below.

Click to Enlarge
  • Ingenico iPP320 or iPP350 Ethernet Credit Card Reader
  • Connection cable
  • Power adapter
  • Three screws
  • User guide (not pictured)
  • Ethernet cable coupler (only included if purchased)
  • Ethernet cable (only included if purchased)

    • Hardware Setup

    Complete the basic steps of setting up the iPP320 or iPP350 hardware so you can connect the device to the ShopKeep Register app.

    IMPORTANT: This device must be physically plugged into your router to be able to connect to ShopKeep. You must also have Wi-Fi at the location or have your iPad connected to the router with an ethernet adapter to complete setup.

    1. Pull up on the handle of the connection cable.
    2. Plug the connection cable into the port on the bottom of the reader.
      Click to Enlarge
    3. Use 2 of the included screws to secure the cable in place.
      Click to Enlarge
    4. Push the handle down.
      Click to Enlarge
    5. Use the remaining screw to secure the back cover.
      Click to Enlarge
    6. Plug the other end of the connection cable into an open numbered port on your router.

      The cable is about 3 feet long. Use an Extender Pack to lengthen its reach, if necessary.

      Click to Enlarge
    7. Plug the power adapter into the connection cable.
    8. Plug the other end of the power adapter into a power outlet.

      The card reader will automatically boot up and display ‘ShopKeep’.

    9. Follow the steps below to connect the card reader to the ShopKeep Register app.

    Connect to ShopKeep

    With the iPP320 or iPP350 powered on, connect it to the ShopKeep Register app to begin using it.

    Before getting started, make sure your ShopKeep iPad register is connected to the network for the router the card reader is plugged into.

    1. In ShopKeep, open the Main Menu and select 'Integrated Hardware'.
      Click to Enlarge
    2. Tap 'Card Readers'.
      Click to Enlarge
    3. Tap the ‘Ingenico’ or ‘iPP’ device to connect.

      If the reader is not listed, visit our troubleshooting guide for help resolving the issue.

      Click to Enlarge
    4. If prompted, tap ‘OK’ and allow the reader to reboot.

      Then wait until the credit card reader displays ‘ShopKeep’.

    5. In ShopKeep, wait for a checkmark to appear.
      Click to Enlarge

    Visit our Best Practices for Credit Card Readers guide to learn how to care for the iPP320/iPP350.

    Customer Facing Display

    The iPP320 and iPP350 also act as a customer facing display to show transaction details as a cashier uses the register. Learn below about the customer facing display’s features and how to toggle the display off or on.

    Display Features

    View below what your customer sees on the iPP320 or iPP350 as the cashier moves through a sale.

    The reader shows the last item added or edited along with its quantity and modifiers.

    ‘Item Removed’ indicates the cashier deleted that item from the sale.

    When the cashier tenders a sale to Credit, customers see their total and a message to swipe/tap/insert a card.

    For non-credit tenders, the reader displays discounts, tax, and the total due.
    This screen also appears for returns and saved checks.

    If the cashier selects Split Tender, each payment’s total appears as the cashier tenders it.

    Display Settings

    The customer facing display feature is enabled by default, but you can toggle it off or back on as desired.

    1. In BackOffice, click 'Settings' and select 'General'.
    2. To disable the display, uncheck the 'Enable' box and click 'Save'.

      To enable the display, re-check the box.

      Click to Enlarge
    3. On the register, open the Main Menu and tap ‘Get Updates from BackOffice’, then tap ‘Get Updates’.

      If you receive an error while getting updates, visit our troubleshooting guide for help.

      Click to Enlarge

    Accepting Credit Cards

    The iPP320 and iPP350 support a few different types of credit payments. Follow the steps below to learn the basics of how to accept EMV chip cards, swiped credit cards, and Apple Pay.

  • Before accepting credit cards, your ShopKeep account must be boarded for credit card processing. Learn how to set up credit card processing here.
  • Tip and signature settings control how customers leave tips and sign for credit sales: on the screen of the register or on a paper receipt. Learn how to change these settings here.
  • For a full walkthrough of a credit sale, visit our Accepting Credit Cards article.

    • EMV

    If a customer has a card with a chip, run an EMV sale.

    EMV is currently available to merchants who process credit cards with ShopKeep Payments.

    1. In ShopKeep, ring up a sale and tap 'Credit'.
    2. Wait for the iPad and reader to prompt for card insertion.
    3. Insert the card into the bottom of the reader (chip end first).
    4. Follow the instructions on the card reader, removing the card when prompted.
    5. Continue closing the sale.

    Visit the ShopKeep and EMV article for a complete walkthrough.

    Swipe

    When a customer has a card with only a magnetic stripe, process a swiped credit card sale.

    1. In ShopKeep, ring up a sale and tap 'Credit'.
    2. With the card stripe facing the reader, swipe the card through the slot on the right side of the reader.
    3. Wait for payment to be approved.
    4. Continue closing the sale.

    Visit the Accepting Credit Cards article for a full walkthrough of a credit card sale.

    Apple Pay

    For customers who want to pay with a compatible Apple device, use Apple Pay. Visit the ShopKeep and Apple Pay article for more information on using Apple Pay.

    1. In ShopKeep, ring up a sale and tap 'Credit'.
    2. The customer prepares their Apple Pay device for payment.

      For help with this step, visit Apple Support.

    3. The customer holds their device within 1" of the reader.
    4. The customer waits for a vibration, checkmark, and beep on their device to confirm the payment.
    5. Wait for payment to be approved.
    6. Continue closing the sale.

    Do you have questions about your card reader? Visit our Hardware FAQ. Running into issues while processing payments? Visit our troubleshooting guide for help.