iPP Series
Ethernet Credit Card Reader Setup

Learn how to set up the Ingenico iPP Series Ethernet Credit Card reader, connect it to your ShopKeep register, and use it to process swiped, EMV, and Apple Pay payments.

Watch our iPP Series setup video below:

iPP320 Credit Card Reader Setup

Table of Contents

In the Box

The iPP320/iPP350 Ethernet Credit Card Reader ships with the parts listed below.

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  • Ingenico iPP320/iPP350 Ethernet Credit Card Reader
  • Connection cable
  • Power adapter
  • Three small screws
  • User guide
  • Ethernet cable coupler (only included if purchased)
  • Ethernet cable (only included if purchased)

    • Card Reader Hardware Setup

    Complete the basic steps of setting up the iPP320/iPP350 hardware so you can connect the device to the ShopKeep register app.

    IMPORTANT: This device must be physically connected to your router to be able to connect to ShopKeep. You must also have Wi-Fi at the location to complete setup.

    1. Pull up on the connection cable's handle.
    2. Plug the connection cable into the port on the bottom of the reader.
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    3. Use 2 of the included screws to secure the cable in place.
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    4. Push the handle down.
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    5. Use the remaining screw to secure the back cover.
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    6. Plug the other end of the connection cable into an open numbered port on your router.

      The cable is roughly 3 feet long. Use an Extender Pack to lengthen its reach, if necessary.

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    7. Plug the power adapter into the connection cable.
    8. Plug the other end of the power adapter into a power outlet.

      The iPP320/iPP350 automatically boots up and displays ‘ShopKeep’.

    9. Follow the steps below to connect the card reader to the ShopKeep app.

    Connect to ShopKeep

    With the iPP320/iPP350 powered on, connect it to the ShopKeep register app to begin using it.

    Before getting started, make sure your ShopKeep iPad register is connected to the Wi-Fi network for the router the card reader is plugged into.

    1. In ShopKeep, open the Control Panel and select 'Hardware Setup'.
    2. Tap 'Card Readers'.
    3. Tap 'iPP320' or 'iPP350' to connect.
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    4. If prompted, tap ‘OK’ and allow the reader to reboot.

      Then wait until the credit card reader displays ‘ShopKeep’.

    5. In ShopKeep, wait for a green checkmark to appear.
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    6. (Optional) In BackOffice, enable the EMV setting to set up EMV payment processing.

      EMV is currently only available to merchants processing credit cards with ShopKeep Payments.

    Visit our Best Practices for Credit Card Readers guide to learn how to care for the iPP320/iPP350.

    Customer Facing Display

    The iPP320/iPP350 also acts as a customer facing display to show transaction details as a cashier uses the register. Learn below about the customer facing display’s features and how to toggle the display off or on.

    Display Features

    View below what your customer sees on the iPP320/iPP350 as the cashier moves through a sale.

    The reader shows the last item added or edited along with its quantity and modifiers.

    ‘Item Removed’ indicates the cashier deleted that item from the sale.

    When the cashier tenders a sale to Credit, customers see their total and a message to swipe/tap/insert a card.

    For non-credit tenders, the reader displays discounts, tax, and the total due.
    This screen also appears for returns and saved checks.

    If the cashier selects Split Tender, each payment’s total appears as the cashier tenders it.

    Display Settings

    The customer facing display feature is enabled by default, but you can toggle it off or back on as desired.

    1. In BackOffice, click 'Settings' and select 'General'.
    2. To disable the display, uncheck the 'Enable' box and click 'Save'.

      To enable the display, re-check the box.

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    3. Get updates on the register to apply the change.

      If you receive an error while getting updates, visit our troubleshooting guide for help.

    Accepting Credit Cards

    The iPP320/iPP350 supports a few different types of credit payments. Follow the steps below to learn how to accept swiped credit cards, EMV chip cards, and Apple Pay.

    Swipe

    When a customer has a card with only a magnetic stripe, process a swiped credit card sale.

    1. Ring up a transaction as normal and select 'Credit'.
    2. With the card stripe facing the reader, swipe the card through the slot on the right side of the reader.
    3. Wait for payment to be approved and continue closing the transaction as normal.

    Visit the Accepting Credit Cards article for a full walkthrough of a credit card transaction.

    EMV

    If a customer has a card with a chip, run an EMV transaction.

    EMV is currently only available to merchants who process credit cards with ShopKeep Payments. EMV must be enabled in BackOffice before EMV payments can be accepted at the register.

    1. Ring up a transaction as normal and select 'Credit'.
    2. Wait for the iPad and reader to prompt for card insertion.
    3. Insert the card into the bottom of the reader (chip end first).
    4. When the reader's screen indicates the sale is approved, remove the card.
    5. Continue closing the transaction as normal.

    Visit the ShopKeep and EMV article for a complete walkthrough.

    Apple Pay

    For customers who want to pay with their iPhone, use Apple Pay. Visit the ShopKeep and Apple Pay article for more information on using Apple Pay.

    1. Ring up a transaction as normal and select 'Credit'.
    2. Have the customer hold their iPhone within 1" of the reader while resting a finger on their Home button.
    3. The iPhone will automatically open Apple Wallet.
    4. The customer waits for a slight vibration, a checkmark, and a beep, indicating payment confirmation.
    5. Wait for payment to be approved and continue closing the transaction as normal.
  • Do you have questions about your card reader? Visit our Hardware FAQ
  • Running into issues while processing payments? Visit our Troubleshooting Guide for help.
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