Ethernet cable coupler (only included if purchased)
Ethernet cable (only included if purchased)
Card Reader Hardware Setup
Complete the basic steps of setting up the iPP320/iPP350 hardware so you can connect the device to the ShopKeep register app.
IMPORTANT: This device must be physically connected to your router to be able to connect to ShopKeep. You must also have Wi-Fi at the location to complete setup.
Pull up on the connection cable's handle.
Plug the connection cable into the port on the bottom of the reader.
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Use 2 of the included screws to secure the cable in place.
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The iPP320/iPP350 also acts as a customer facing display to show transaction details as a cashier uses the register. Learn below about the customer facing display’s features and how to toggle the display off or on.
Display Features
View below what your customer sees on the iPP320/iPP350 as the cashier moves through a sale.
The reader shows the last item added or edited along with its quantity and modifiers.
‘Item Removed’ indicates the cashier deleted that item from the sale.
When the cashier tenders a sale to Credit, customers see their total and a message to swipe/tap/insert a card.
For non-credit tenders, the reader displays discounts, tax, and the total due.
This screen also appears for returns and saved checks.
If the cashier selects Split Tender, each payment’s total appears as the cashier tenders it.
Display Settings
The customer facing display feature is enabled by default, but you can toggle it off or back on as desired.
In BackOffice, click 'Settings' and select 'General'.
To disable the display, uncheck the 'Enable' box and click 'Save'.
If you receive an error while getting updates, visit our troubleshooting guide for help.
Accepting Credit Cards
The iPP320/iPP350 supports a few different types of credit payments. Follow the steps below to learn how to accept swiped credit cards, EMV chip cards, and Apple Pay.
Swipe
When a customer has a card with only a magnetic stripe, process a swiped credit card sale.
Ring up a transaction as normal and select 'Credit'.
With the card stripe facing the reader, swipe the card through the slot on the right side of the reader.
Wait for payment to be approved and continue closing the transaction as normal.
Visit the Accepting Credit Cards article for a full walkthrough of a credit card transaction.
EMV
If a customer has a card with a chip, run an EMV transaction.
EMV is currently only available to merchants who process credit cards with ShopKeep Payments. EMV must be enabled in BackOffice before EMV payments can be accepted at the register.
Ring up a transaction as normal and select 'Credit'.
Wait for the iPad and reader to prompt for card insertion.
Insert the card into the bottom of the reader (chip end first).
When the reader's screen indicates the sale is approved, remove the card.