X and Z Reports

X and Z reports provide summaries of activity on a particular register during a shift. Both reports include opening/closing drawer amounts, sales/returns totals, and other details of what happened during the shift.

X and Z Reports

Table of Contents

X Report – Mid Day

The X report is a snapshot of what occurred from the beginning of the shift until that point on the register.

Print the X report to see how busy a particular register has been during the current open shift.

Not at the register? Much of the X report’s information can be found in the BackOffice Shifts Summary and Analytics Dashboard.

  1. In ShopKeep, open the Control Panel and tap 'Shift Report'.
    Click to Enlarge
  2. (Optional) Managers can tap 'All Employees' and select an employee to see their individual X report.
    Cashiers cannot filter the X report by employee. Cashiers can only view their own X report that reflects the sales they ran during the shift.
  3. Tap 'Print X Report' to print a copy to a connected receipt printer.

    Don’t have a receipt printer? Swipe to scroll through the report on screen.

    Getting an error when you try to print? Visit our Cashier Functions Troubleshooting guide for help.

X Report Breakdown

Here is an explanation of all the information included on the X report.

Register # | The register that the X report was run on.

Shift # | The shift number that the X report was run for. The shift # resets to 1 at the beginning of each day.

Report Type | The type of report that was printed. If the report was filtered by employee, that employee’s name prints here.

Opening Date & Time | The date and time the shift was opened.

Opening Manager | The manager’s name that opened the shift.

# Transactions | The total number of transactions run during the shift so far.

Opening Amount | The opening cash drawer amount entered when the shift was opened.

Expected Drawer | The amount of money expected to be in the drawer. Opening Amount + Cash Sales – Cash Returns + Pay Ins – Drops/Payouts/Purchases

Short | The difference between actual and expected cash. This number is 0 until the shift is closed.

Cash Sales | The total cash sales collected so far, including discounts and tax.

Cash Returns | The total cash returns processed so far, including discounts and tax.

Drops, Payouts, Pay Ins, & Purchases | Total amounts of drops, payouts, pay ins, and purchases processed during the shift so far.

Sales | The total gross sales amount before discounts, tax, and returns.

Discounts | The amount of discounts on sales minus discounts on returns.

Returns | The total returns amount before discounts and tax.

Net Sales | The total sales amount minus discounts and returns.

Gift Card Issues | The value of new liabilities issued.

Gratuity | The amount of credit card tips left by customers.

Tax | The amount of tax collected on sales minus tax refunded on returns.

Total Tendered | The total amount received at the register.

Tender Type Breakdown | A list of tender types collected and their totals.
Redeemed liabilities are marked with (L).

Credit Tender Breakdown | A breakdown of collected credit tenders grouped by card type.

Printed | The date and time the X report was printed from the iPad register.

Z Report - End of Day

The Z report is an overview of the entire shift, from beginning to end.

Print the Z report after closing the shift for an end of day summary of activity on that register.

Not at the register? Much of the Z report’s information can be found in the BackOffice Shifts Summary and Analytics Dashboard.

  1. Sign in to ShopKeep as a manager.
  2. Open the Control Panel and tap 'Close Shift'.
    Click to Enlarge
  3. Enter the closing drawer amount and tap 'Close Shift'.
  4. (Optional) Managers can tap 'All Employees' and select an employee to see their individual Z report.
    Cashiers cannot filter the Z report by employee. Cashiers can only view their own X report that reflects the sales they ran during the shift.
  5. Tap 'Print Z Report' to print a copy to a connected receipt printer.

    Don’t have a receipt printer? Swipe to scroll through the report on screen.

    Getting an error when you try to print? Visit our Cashier Functions Troubleshooting guide for help.

Reprint a Z Report

Don’t worry if you forget to print a Z report after closing the shift. Z reports can be reprinted for any shift opened within the past 48 hours.

  1. In ShopKeep, open the Control Panel and select 'Shift Report'.
    Click to Enlarge
  2. Tap the date and select a shift.
  3. Tap 'Print Z Report' to print a copy to a connected receipt printer.

Z Report Breakdown

Here is an explanation of the information on the Z report.

Register # | The register that the Z report was run on.

Shift # | The shift number that the Z report was run for. The shift # resets to 1 at the beginning of each day.

Report Type | The type of report that was printed.

Opening Date & Time | When the shift was initially opened.

Opening Manager | The manager who opened the shift.

Closing Date & Time | When the shift was closed.

Closing Manager | The manager who closed the shift.

# Transactions | The total number of transactions run during the shift.

Opening Amount | The amount cash drawer amount recorded when the shift was opened.

Closing Amount | The amount of money in the drawer recorded when the shift was closed.

Short | The difference between actual and expected cash.

Cash Sales | The total cash sales processed including discounts and tax.

Cash Returns | The total cash returns processed including discounts and tax.

Drops, Payouts, Pay Ins, & Purchases | Total amounts of drops, payouts, pay ins, and purchases recorded during the shift.

Sales | The total gross sales amount before discounts, tax, and returns.

Discounts | The total discounts applied to sales minus discounts applied to returns.

Returns | The total gross returns amount before discounts and tax.

Net Sales | The total Sales minus discounts and returns.

Gift Card Issues | The total amount of new liabilities issues during the shift.

Gratuity | The total amount of credit card tips left by customers.

Tax | The total amount of tax collected on sales minus tax refunded on returns.

Total Tendered | The total amount received at the register.

Tender Type Breakdown | A list of tender types collected and their totals.
Redeemed liabilities are marked with (L).

Credit Tender Breakdown | A breakdown of collected credit tenders grouped by card type.

Printed | The date and time the Z report was printed.


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