Void reporting provides an overview of items voided from saved checks, items deleted from sales, and items from discarded sales. At the register, run a Shift Report to view the total quantity and value of items voided or deleted on that specific register by all employees, by a specific employee, during the current open shift, or in a previous shift.
In BackOffice, run the Void Report to view the individual line items voided or deleted at all registers, the employees who voided or deleted them, the manager who approved each void or delete, and the value.
To learn how to perform voids at the register, visit our Open Checks article.
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Void Reporting at the Register
Run a Shift Report at the register to view the total quantity and value of items voided from saved checks, items deleted from sales, and items from discarded sales.
Voids are available in the Shift Report on the ShopKeep Register for iOS v2.45.0 and above and on the ShopKeep Register on The Mini and The Station. For help updating the iOS app, visit our Introduction to the iPad article.
- At the register, open the Control Panel and tap ‘Shift Report’.
For the ShopKeep Register on The Mini and The Station, open the register menu to run the Shift Report.
- Scroll down to view information about the items voided or delete on that register.
- If a shift is open, voids and discards performed so far during the shift are shown. If a shift is not open, total voids and discards for the most recent shift are shown.
- Managers can view voids and discards performed by all employees, but cashiers can see only their own voids and discards.
Voided Items | Quantity of items voided from saved checks and items from voided checks. For example, two burgers voided from one check and one drink voided from another would equal three voided items. Each unit priced line item voided counts as one void, regardless of its quantity.
Voided Total | Value of all voided items based on the price of each item. For example, if two voided burgers are priced at $9.95 each and a voided drink is $2.95, the voided total would be $22.85.
Discarded Items | Quantity of items deleted from sales. For example, a burger deleted during a sale and a discarded sale containing two drinks would equal three deleted items. Each unit priced line item deleted counts as one delete, regardless of its quantity.
Discarded Total | Value of all deleted items based on the price of each item. For example, a discarded sale containing two burgers priced at $9.95 each and a deleted drink is priced at $2.95, the deleted total would be $22.85.
- (Optional) Managers can tap 'All Employees' and select an employee to see their individual report.
- (Optional) Tap the date and select a shift to view a previous shift's report.
A Shift Report can be retrieved for any shift opened within the past 48 hours.
- (Optional) Tap ‘Print X Report’ or ‘Print Z Report’ to print a copy to a connected receipt printer.
Receiving an error while printing? Visit one of our printer troubleshooting guides for help.
To learn about the other information included on the Shift Report, visit our X and Z Reports article.
Void Reporting in BackOffice
Run the Void Report in BackOffice to view the individual line items voided from saved checks, items deleted from sales, and items from discarded sales across all registers.
This report displays only voids or deletes performed on the ShopKeep Register for iOS v3.8.0 and above and the ShopKeep Register on The Mini and The Station . For help updating the iOS app, visit our Introduction to the iPad article.
This feature is only available for ShopKeep merchants on select pricing packages.
- In BackOffice, click ‘Reports’ and select ‘Void Report’.
- Click the date icon to choose a preset or custom range, then click ‘Retrieve’.
The Void Report shows all items voided or deleted over the selected range at the register, starting with the most recently voided or deleted.
Total (top row) | Total of the Quantity and Amount columns.
Type | Indicates whether the item was voided or deleted.
‘Voided’ items are items removed from a check after the check was saved. ‘Deleted’ items are items removed from a sale before the sale was saved as a check.
Date/Time | Date and time the line item was voided or deleted.
Employee | Staff member who performed the void or deletion.
Approved by | If a void required manager verification, name of the manager who approved it. If manager verification was not required, this will be blank.
Item | Name of the voided line item.
Quantity | Quantity of the voided or deleted line item. Unit priced items are rounded to 2 decimal places.
Amount | Value of the voided or deleted line item based on its price and quantity. For example, if a burger line item priced at $9.95 with a quantity of 2 was voided, the ‘Amount’ would be $19.90.