Tender Settings

Tenders are the payment methods customers use such as cash, credit, deposit, and gift card. Manage tender settings to accept a variety of payment types at the register in addition to the default options.

Table of Contents

Tender Types

Standard, Additional, and Redeemable tenders categorize all accepted payment methods and liability tenders accepted at the register. Learn below about the tenders included in each group.

These tenders are used for reporting purposes only and may not represent integrations with ShopKeep. Payment must be processed separately outside of the register for external tenders, eCommerce, and Mobile Payment.

Standard Tenders

Standard tenders are the most commonly used payment methods.

  • Cash | Use to accept physical cash into a cash drawer.
  • Credit | Use to accept credit and debit cards with integrated credit card processing.
  • Other | Use to accept any alternative forms of payment not listed on this page.
  • Additional Tenders

    Additional tenders are payment methods, such as checks or mobile payments, that are not standard or redeemable tenders.

  • Check | Use to accept personal checks.
  • Coupon | Use to accept a coupon without affecting sales tax on a sale.
  • eCommerce | Use to manually record online sales if not using BigCommerce integration.
  • External | Use to record credit, debit, or EBT card payments run through an external terminal.
  • External tenders available: Amex, Credit, Debit, EBT, and V/MC/Dsc
  • Mobile Payment | Use to record payments accepted through an external mobile app.
  • Redeemable Tenders

    Redeemable tenders are for liabilities like deposits, gift cards, or gift certificates and must be set up with a liability item used for issuing the liability to customers.

  • Deposit | Use deposits to accept refundable, partially refundable, and/or non-refundable prepayments.
  • Gift Card | Use to accept ShopKeep Gift Cards as payment.
  • Gift Certificate | Use to accept gift certificates as payment.
  • Gift certificates do not integrate with ShopKeep and individual balances must be tracked manually.

    Set Active Tenders

    In BackOffice, select standard, additional and redeemable tenders to enable them for use at the register.

    1. In BackOffice, click 'Settings' and select 'Tenders'.
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    2. Tap the checkbox next to a tender to enable or disable it.
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    3. At the register, tap 'Get Updates from BackOffice', then 'Get Updates' on the Main Menu.

      If you receive an error while getting updates, visit our troubleshooting guide for help.

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    Use Tenders at the Register

    Select a tender to complete a sale at the register and properly record the payment method in sales reporting.

    1. Ring up a sale.

      Visit our Running Sales at the Register article for more information.

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    2. Tap '...' and select a tender.

      Don’t see ‘…’? Tap ‘More…’.

      • Or choose an available default tender such as Cash (if enabled).
      • Cash and Credit tenders will take priority as default tenders on the sale screen.
      • Don’t see a tender on the register? Visit our troubleshooting guide for help.
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      To split payment between multiple tenders, tap ‘…’ and select ‘Split Tender‘.

      When performing a return, if the original tender used to complete the sale has been disabled, that tender will not be available to return to.

    3. Select a receipt option and tap ‘Done’ or tap 'No Receipt'.

    4. (Optional) Process payment for the sale through an external terminal or app.

      This is required for: eCommerce, External Amex, External Credit, External Debit, External EBT, External V/MC/Dsc, and Mobile Payment.

    Tenders Reporting

    Track the total revenue coming in from each tender using the Dashboard in BackOffice.

    1. In BackOffice, cClick 'Reports' and select 'Dashboard'.
    2. Select a date range.
    3. Click 'Summary View'.
    4. View the report in a new tab.

      The Summary View shows the total amount received from each tender.

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    To view the tenders used for individual transactions, use the Transactions Table. Visit the Transactions Table support article to learn more.


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