ShopKeep Register on The Mini, Built by Clover, FAQ

The ShopKeep Register on The Mini, built by Clover, is a device on which you ring up sales and process returns. Check out these frequently asked questions about The Mini’s setup, register functions, supported hardware, and BackOffice features.

Table of Contents

Setup

This section addresses questions related to setting up the ShopKeep Register on The Mini, built by Clover.

How do I set up the ShopKeep Register on The Mini, built by Clover?

Visit our The Mini Setup article for help with hardware setup and activation.

Does the ShopKeep Register on The Mini, built by Clover, need internet?

An internet connection is required for setup and activation. After setup, internet is needed to process credit cards, perform returns, and sync data with BackOffice. Without internet, the ShopKeep Register on The Mini, built by Clover, can run cash sales and sales to non-credit tenders.

Visit our Best Practices article for recommendations on how to set up your network.

How does The Mini connect to my network?

The Mini can either be physically plugged into the network via ethernet cable or connected wirelessly over WiFi. Learn more in our setup article here.

How do I download the ShopKeep Register app?

The ShopKeep Register app downloads automatically during device setup.

Can I install the ShopKeep Register app on my own Android device?

No. The ShopKeep Register only works with The Mini, built by Clover, purchased directly from ShopKeep.

Can I activate a ShopKeep Register on both The Mini and an iPad?

No. A single account must have all of its registers either on The Mini devices or on iPads.

How do I add additional registers to my account?

Contact Customer Care to add register licenses to activate additional registers.

How do I update the ShopKeep Register app?

There is no need to manually update the ShopKeep Register app as updates automatically install at night when The Mini, built by Clover, is inactive.

What is the included screwdriver used for?

The screwdriver is used to change the direction of the Clover Hub’s cable. Refer to the included Feature Guide for help adjusting the cable.

Do I need the included USB cable for setup?

No, the USB cable is not required for setup.

Register Functions

Here you will find questions about sales, returns, and other actions employees can perform on the ShopKeep Register on The Mini, built by Clover.

How do I ring up an item?

Tap an item’s button, scan its barcode, or search by its name, SKU, or UPC to ring it up. Learn more in our Using the Register article.

Can I save a sale in progress and finish ringing it up later?

No. Saving a sale as an open check is not available for the ShopKeep Register on The Mini, built by Clover.

Can I collect and track customer information?

Yes. If an email receipt is selected at the end of a sale, the customer’s email address gets added to the BackOffice customer list for use in reporting and MailChimp. However, staff cannot view or edit the customer list on the register or tag customers to sales.

Can a customer pay with multiple tenders?

No. Split tender payments are not available for the ShopKeep Register on The Mini, built by Clover.

Can I use ShopKeep gift cards?

No. Integrated gift cards are not supported for the ShopKeep Register on The Mini, built by Clover.

What kind of credit payments are supported?

The ShopKeep Register on The Mini, built by Clover, accepts swiped credit and debit cards, EMV chip cards, manual entry, and contactless payments (Apple Pay, Samsung Pay, Google Pay, and contactless cards).

How do I run a manual credit card transaction?

Tap the ellipsis icon on the Transaction screen to access the ‘Manual Credit’ option. You will need the card number, CVV code, and expiration date to process a manual credit card sale.

Can I disable PIN entry for debit cards?

Yes. Tap the house icon on the register menu to exit ShopKeep, then visit our Using the Clover Mini article for help customizing the register’s payment settings. With PIN entry disabled, debit card transactions will require a customer signature for authorization.

Can I set a signature threshold?

Yes. Tap the house icon on the register menu to exit ShopKeep, then visit our Using the Clover Mini article for help customizing the register’s payment settings. Transactions below the set threshold will not require a customer signature.

Can I change the suggested tip amounts that display on screen?

Yes. Visit our Tips and Gratuity article to learn how to change the suggested amounts or to disable tipping.

Can customers tip on paper receipts?

No. If gratuity is enabled, customers must select a tip option on the register’s screen.

Can I disable the ‘All done’ screen at the end of a sale?

No, this screen cannot be turned off.

Can I return part of a sale?

No, you must return the entire sale as the ShopKeep Register on The Mini, built by Clover, does not support partial returns.

How do I return a sale from a previous shift?

This type of return requires the transaction number from the original sales receipt. Visit our ShopKeep Register on The Mini, Built by Clover, vs. ShopKeep on iOS article to learn how returns work.

Can I reprint receipts?

Yes. Receipts can be reprinted from the ‘Transaction history’ section of the register menu.

Can employees clock in and out?

No, time clock functionality is not available.

Where can I learn to use the register?

Visit our Getting Started and Register support pages for links to articles about starting your day, ringing up sales, and other register features.

Why does my register look different from the support site?

The ShopKeep Register on The Mini, built by Clover, was developed specifically for Clover’s Android interface and, therefore, will look different from the ShopKeep Register on an iPad. Support articles show the ShopKeep Register on iOS, but the steps to perform most functions are the same for the ShopKeep Register on The Mini.

How is the ShopKeep Register on The Mini, built by Clover, different from the iPad Register?

Visit our ShopKeep Register on The Mini, Built by Clover, vs. ShopKeep on iOS article to learn how using The Mini differs from using ShopKeep on iOS.

How do I exit the ShopKeep Register app?

Open the register menu and tap the house icon to return to the Home screen of The Mini, built by Clover.

How can I get help with a problem affecting the ShopKeep Register on The Mini, built by Clover?

Visit our The Mini Troubleshooting guide for help solving register-related issues.

Which register features are unavailable?

Register features incompatible with the ShopKeep Register on The Mini, built by Clover, include integrated gift cards, ticket printing, open checks, time clock, customer list, partial returns, split tender transactions, and tip and signature on paper receipt for credit transactions.

Supported Hardware

This section answers questions about which hardware can and cannot be used with the ShopKeep Register on The Mini, built by Clover.

What hardware works with The Mini, built by Clover?

The register is compatible with all cash drawers in the ShopKeep Store and The Mini USB barcode scanner.

How do I set up a cash drawer?

The drawer plugs directly into the Clover Hub. Visit our The Mini Setup article for help.

How do I set up a barcode scanner?

The scanner plugs directly into any USB port on the Clover Hub. Visit our The Mini Setup article for help.

Can I use a Bluetooth barcode scanner?

No, only a specific USB barcode scanner works with the register.

Can I connect a credit card reader?

No. Standalone credit card readers do not integrate with the ShopKeep Register on The Mini, built by Clover.

Can I connect a ticket printer?

No. Ticket printers are not compatible with the ShopKeep Register on The Mini, built by Clover.

Can I connect a receipt printer?

No. Standalone receipt printers cannot be used with the ShopKeep Register on The Mini, built by Clover.

Where can I order receipt paper?

Visit the ShopKeep Store to order 2” thermal receipt paper.

BackOffice

Wondering how to set up BackOffice or why certain features are missing? This section covers BackOffice questions users of the ShopKeep Register on The Mini, built by Clover, may have.

Where can I learn to set up and use BackOffice?

Visit our Getting Started and BackOffice support pages for links to articles about adding items, creating a register button layout, running reports, and other BackOffice features.

How is BackOffice different for the ShopKeep Register on The Mini, built by Clover, compared to the iPad Register?

Visit our ShopKeep Register on The Mini, Built by Clover, vs. ShopKeep on iOS article to learn how BackOffice differs for users of The Mini compared to users of the ShopKeep iPad Register.

Which BackOffice features are unavailable?

BackOffice features and settings unavailable for the ShopKeep Register on The Mini, built by Clover, include time clock, manager verification for voids and discounts, adding and removing register licenses, customer delivery information, the ‘Gift Card’ tender, and the ability to have customers sign and tip on paper receipts.


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