BackOffice for
Grocery Stores

After setting up your BackOffice, check out part 2: ShopKeep Register for Grocery Stores.

BackOffice is where you set up your business in ShopKeep. Import the grocery store’s inventory items, customize receipt settings, set up a register layout, and explore additional features selected to help you run the business.

Table of Contents

Import Inventory Items

Grocery stores usually carry thousands of different SKUs, making it impractical to set up items one at a time. Import your entire inventory at once from a spreadsheet for a more efficient experience.

If you have questions about importing or managing items, visit our Inventory FAQ.

  1. Click 'Items' and select 'Bulk Manage Items'.
  2. Select 'New Job'.
  3. With 'Create New Items' selected, click 'Next'.
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  4. Click 'Download a blank inventory template'.
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  5. Follow the steps in our support article to fill in and import the template.

Paper Receipt Setup

Enter the business details that will appear on customer receipts plus any additional information you want printed at the bottom.

Most grocery stores prefer to print receipts. To learn how to set up email receipts, visit our Email Receipts article.

Check out our Receipt Settings video below:

Receipt Settings

  1. Click 'Settings' and select 'Receipts and Tips'.
  2. Click the 'Paper Receipt' tab.
  3. Fill in as much 'Business Info' as desired.
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  4. Select a tip and signature option for credit card sales.

    Most grocery stores pick one of the ‘Tip disabled’ options.

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  5. Enter other information you want to include in 'Extra Text'.

    Add a return policy, advertise an upcoming sale, etc.

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  6. Click 'Save' to finish up.

Want to learn more about receipts? Visit our Paper Receipts or Email Receipts support articles.

Register Layout

Set up a register layout so cashiers can quickly ring up unscannable items, such as produce.

  1. Click 'Items' and select 'Register Layout'.
  2. Enter an item's name to find it on the list.
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  3. Drag the item into a position on the layout below.
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Visit our Register Layout article to learn how to customize buttons and add pages to the layout.

Additional Features

Here are a few more key features we have handpicked for grocery stores.

Add Staff

Add your staff to BackOffice to track their sales and enable them to use the time clock.

If you have questions about adding or managing staff, visit our BackOffice FAQ.

  1. Click 'Staff and select 'Staff List'.
  2. Press 'Add Staff'.
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  3. Enter the employee's information.
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    Register Code | A 4-digit code that allows an employee to clock in and out of the register and perform cashier functions.
    Register Permission | Check the ‘Manager’ box to give access to manager functions at the register.
    BackOffice Permission | Select a level of BackOffice access to give to an employee. Visit our Manage Staff article to learn about the different types of BackOffice permissions.
    Don’t see ‘BackOffice Permission’? Visit our Staff Troubleshooting guide for help.

  4. Click 'Save' to finish up.

Visit our Manage Staff article to learn how to edit and delete employees and change employee settings.

Additional Tenders

Do you accept EBT cards through an external terminal, personal checks, or any tenders other than cash and credit? Here’s how to enable those tenders and more.

  1. Click 'Settings' and select 'Tenders'.
  2. Check the box to enable a tender.

    Please note that these tenders are used for reporting purposes only and do not represent integrations with ShopKeep. Payment must be processed separately outside of the register for most tenders.

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Visit our Tender Settings article to learn how to use these tenders at the register.

Tax Settings

Maybe everything you sell is taxed the same or maybe you sell other goods (e.g. alcohol) that require a different rate. Enter the default tax rate that will be automatically applied to taxable items, then set up additional rates to override the default for specific items.

If you have questions about tax reporting, visit our Reporting FAQ.

  1. Click 'Settings' and select 'Taxes'.
  2. Click the default tax rate.

    Here, ‘Sales tax’ is the default as it is the only tax rate listed. If there are multiple tax rates set up, click any rate to see which is the default.

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  3. Enter the tax rate details, then click ‘Update’.
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    Name | Name of the tax rate as it appears in BackOffice reporting (e.g. “Prepared Food Tax”).
    Rate | Percentage of tax charged for this tax rate (e.g. 7%, 8.875%, etc.).
    Set as Default | When checked, the tax rate becomes the default tax applied to all items not assigned to a tax rate.

  4. (Optional) Follow the steps here to set up additional tax rates and assign items to taxes.

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