Reporting FAQ

Reporting gives critical insight into important aspects of a business, such as sales and staff. This list of frequently asked questions covers reporting available in BackOffice, at the register, and in the ShopKeep Pocket app.

Table of Contents

Sales Reporting

This section addresses common questions about reports focusing on sales.

Can I delete a sale or return from BackOffice?

No, completed transactions cannot be deleted or edited.

Can I check sales from a phone or mobile device?

Yes. Either log into BackOffice from a web browser or download the ShopKeep Pocket app for iOS or Android to view sales data on a mobile device.

Can I view sales reporting based on my business’s operating hours?

Yes. Visit our Custom Business Day article to learn how to set the start of your business day.

Can I see a summary of sales by day?

Yes. You can change the time period displayed on the Analytics Dashboard sales graph to view sales by day or by several other time periods.

Can I see a summary of sales by hour?

Yes, view total or average sales per hour with the Analytics Dashboard.

Where can I find tip/gratuity reporting?

The Summary View on the Analytics Dashboard shows total gratuity collected over a date range. To view gratuity collected by individual employee, visit the Sales by Employee report.

Is there a report that shows how discounts are used?

Yes, the Sales by Discount report displays detailed information about discounts applied, such as the number of times each discount is used.

How can I see each supplier’s top selling items?

Check out the Sales by Supplier report for a detailed breakdown of item sales by supplier.

Can I view total sales for each department and category?

Yes. Visit the Sales by Department and Sales by Category articles to learn how to run these reports.

How can I compare employee sales performance?

Use the Sales by Employee report to view top employees and compare sales performance among employees.

Is there a report that shows items discarded before a sale is completed?

No, discarded items do not appear on any report.

Can I view a report that shows voided checks or items?

While individual voided items or checks cannot be viewed, the quantity and value of items voided during a shift are available on the X and Z Reports. Read our article on void reporting for more information.

Can I view void reporting in BackOffice or in the Pocket app?

Currently, void reporting is only available on the register

Can I see the number of guests my business has served?

Yes, if you enable the Guest Count feature in BackOffice and use it at the register to record the number of guests per check.

Guest totals are available on the Analytics Dashboard, Shifts Summary, X and Z reports, and in the ShopKeep Pocket app.

Note: This feature is only available for the ShopKeep Register on iOS v2.42.0 and above.

Is there a report that shows pay ins, payouts, and no sales?

Yes. Run the Pay Ins and Payouts report to view details of each pay in, payout, and no sale.

How do I compare sales from all of my business locations?

If your stores are linked, visit the Sales by Location report to compare their sales.

Where can I find cost of goods sold and gross margin?

Open the Summary View on the Analytics Dashboard to see the overall cost of goods sold and gross margin. To view this information for individual items, run the Sales by Item report.

How is cost of goods sold affected when I sell or return an item?

When an item is sold, the cost of goods sold increases by the cost of the item at the time of sale. When an item is returned, cost of goods sold decreases by the cost of the item at the time it was originally sold, not by the item’s current cost.

How is sales tax calculated?

Sales tax is calculated at the item level based on the Tax Groups you have configured in BackOffice. At the register, the relevant tax rate is applied individually to each item on the transaction and rounded to the nearest penny.

Prior to version 2.10.0 of the ShopKeep register app, tax was calculated at the transaction level, where the subtotal of each item in each Tax Group was summed before the tax rate was applied and then rounded.

Why is tax calculated at the item level and not based on the sale’s subtotal?

Item-level tax makes it possible to return individual items, calculate taxable and non-taxable sales by tax group, and develop certain reporting features.

Currently, a sale with two items costing $5.51 each and a 9% tax rate would be charged $1 in sales tax ($0.50 per item). If tax was instead calculated on the sale’s $11.02 subtotal, sales tax would be $0.99. If one item was returned, how much tax would be refunded: $0.49 or $0.50? Which item gets that extra penny? With transaction-level tax, many “extra pennies” can be randomly assigned to items. When each sold item’s tax is summed in reporting, you may end up with a total different from what was actually collected at the register.

Is there a sales tax report?

Yes, visit the Sales by Tax Group article to learn how to run this report.

How can I figure out my total non-taxable sales?

Visit the Sales by Tax Group report to view taxable and non-taxable sales totals for any date range.

Where can I find information on the payment types customers use?

The Sales by Tender report shows how often specific tenders (cash, credit, or any others you have enabled) and credit card brands are used for payment.

Can I view credit card processing statements in BackOffice?

No. If you use ShopKeep Payments, log into the AccessOne portal to see your statements. Otherwise, contact your credit card processor directly for a copy of a statement.

Can I view settled credit card batches in BackOffice?

No. However, ShopKeep Payments merchants can log into AccessOne to view a ‘Batch History’ report. If you do not use ShopKeep Payments, contact your credit card processor for help obtaining this information.

Where can I see who opened or closed a shift?

Visit the Shifts Summary to see the employee who opened or closed each register’s shifts.

Can I print old Z reports?

Yes, you can reprint Z reports from the register for any shift opened within the past 48 hours.

Can I view X and Z reports in BackOffice?

No. However, most X and Z report information is available on the Shifts Summary and Analytics Dashboard.

What gift card and liability reporting is available?

The Gift Cards & Deposits report shows issue and redemption totals for gift cards, gift certificates, and deposits. If you have ShopKeep integrated gift cards, log into the reporting portal for additional reports.

Inventory Reporting

Wondering how to find your top selling items or download your inventory? Here we cover questions related to inventory reporting.

What are my best selling items?

Visit the Sales by Item report to view top items ranked by quantity sold and sales amount.

Can I run a sales report for a single item?

Yes, just filter the Sales by Item report so it displays only that item.

How can I find my top selling modifiers or variants for each item?

Run the Modifiers and Variants report to view the top modifiers and variants for each inventory item.

Where can I download an inventory report?

Export stock items from BackOffice to download a spreadsheet containing the price, cost, quantity, SKU, and other details entered for each item.

Which report shows how much my inventory is worth?

The Inventory Value report displays the value, quantity on hand, and cost of items for a selected date.

How can I find my inventory value for a certain date?

Just run the Inventory Value report for that specific date.

How can I get an end of year inventory report?

Run the Inventory Value report for the date December 31.

Which report shows how much my raw goods are worth?

The Raw Goods Value report displays the current value of raw goods in inventory.

How can I see when items are running low?

Use the Inventory Reorder report to check which inventory items, variants, and raw goods are running low and need to be reordered.

Can I see when inventory items were adjusted?

Yes, those details are in the Adjustment History report.

Is there a report for received inventory items?

No. However, the Quantity History report can be used to check when individual items were received, adjusted, sold, and returned.

Can I see when each inventory item was last sold?

Yes. Export your stock items and look at column Q, Last Sold Date.

Can I view a list of all departments and categories?

Yes, this is available on the BackOffice Departments & Categories page.

Can I view a list of all suppliers?

Yes, this is available on the BackOffice Suppliers screen. Please note we are slowly rolling out the Suppliers screen to all merchants. If it is not available to you in BackOffice, stay tuned.

Can I view or print inventory by department, category, or supplier?

Yes. Follow the steps to export your stock items, then manually sort the export spreadsheet.

Do deleted items appear on reports?

Deleted items appear on sales reports, such as the Transactions Report and Sales by Item report, but they do not appear on the Items List, Reorder Report, and Stock Items Export.

Customer Reporting

This section answers questions about reporting related to your customers and their purchases.

How can I see a list of all customers?

The BackOffice Customer List displays only the 20 most recent customers, but you can export the entire list to a spreadsheet.

Who are my top customers?

Run the Sales by Customer report to view the business’s top customers, see who spends the most money, and review other customer-related data.

How do I see what a customer purchased?

View a customer’s purchase history from the Customer List or with the Sales by Customer report.

Can I merge two or more customers’ purchase histories?

No, you cannot merge multiple customers’ purchase histories together.

Can I reprint or email an old customer receipt?

Yes. In BackOffice, you can download receipts from the Transactions Report. Print the receipt to a computer printer or manually attach the file to an email.

Visit our Using the Register article to learn how to reprint receipts directly from the register itself.

Can I see if customers are clicking the links in email receipts?

Yes, the Marketing Dashboard breaks down how often customers click social media links in email receipts. This dashboard also displays details on top customers and customer list growth.

Staff Reporting

Here you will find questions about staff, their sales, and their time clock records.

How do I view an employee’s sales?

Run the Sales by Employee report to see employee sales totals for a chosen date range. You can also filter the Transactions Report by employee or print a specific employee’s X or Z report at the register.

How do I keep employees from seeing shift reports?

Cashiers can always view their personal shift report, but only managers can see shift reports for all employees. If you do not want an employee to view shift report totals other than their own, assign them cashier permissions for the register.

Is there a labor report that I can use to help me do payroll?

Yes. Run the Labor Tracking Report for an overview of each employee’s number of overtime, double time, and total hours worked.

The Labor Tracking Report is a limited pre-release beta version. To learn what to expect and how to provide feedback, visit our Labor Tracking Beta Overview.

Can I control how overtime and double time hours are calculated?

Yes. Before running the Labor Tracking Report for the first time, you must set up wage settings to determine how employees will earn overtime and double time. Visit our Labor Tracking article to learn how to configure or update wage settings.

The Labor Tracking and Wage Settings features are limited pre-release beta versions. To learn what to expect and how to provide feedback, visit our Labor Tracking Beta Overview.

ShopKeep Pocket Reporting

This section covers questions related to reporting available in the ShopKeep Pocket app.

What is the difference between the ‘Dashboard’ and ‘Transactions’ tabs?

The ‘Dashboard’ tab displays summaries of sales activity, tender totals, top items, and active registers. The ‘Transactions’ tab provides detailed information about individual transactions.

What is a comparison period?

A comparison period is a span of time the selected date range is measured against in the ‘Dashboard’ and ‘Transactions’ tabs.

Can I look up customer receipts in the Pocket app?

Yes, receipts are available under the ‘Transactions’ tab. Visit our ShopKeep Pocket article to learn how to view receipts in the app.

What do the measures in ShopKeep Pocket mean?

The reporting measures in ShopKeep Pocket allow you to change the metric used to rank top items in the ‘Dashboard’ tab and to choose what information appears at the top of the ‘Transactions’ tab. Visit our ShopKeep Pocket article for individual measure definitions.

Can I see a summary of sales by day?

Yes. Use the time period selector on the sales graph tile to view sales by days of the week or by hours of day.

Can I delete transactions from ShopKeep Pocket?

No. As with BackOffice reporting, data in ShopKeep Pocket cannot be deleted or edited.

Can I view combined totals for all of my locations?

No, each location must be viewed individually within the ShopKeep Pocket app. Use the BackOffice Sales by Location report to see combined sales information for all linked locations.

Can I see time clock or employee sales reporting in ShopKeep Pocket?

No, this reporting is only available in BackOffice. Use the Time Clock report to view employee time punches or the Sales by Employee report to view employee sales totals.

Can I see the number of guests my business has served?

Yes, if you enable the Guest Count feature in BackOffice and use it at the register to record the number of guests per check.

This information is available on the ‘Guest activity’ tile in ShopKeep Pocket with the average number of guests per sale and average sale amount per guest.

Note: This feature is only available for the ShopKeep Register on iOS v2.42.0 and above.

Can I view X or Z reports in the Pocket app?

No. However, many of the details on these reports can be found in the Sales activity and Active registers sections under the ‘Dashboard’ tab. For an overview of both sections, visit the ShopKeep Pocket article.

Can I view void reporting in the Pocket app?

No. Void reporting is available on on the X and Z reports at the register. Read our article on void reporting for more information.

What if I have a question about downloading or using ShopKeep Pocket?

Visit our Advanced Topics FAQ for answers to ShopKeep Pocket questions unrelated to reporting.

Miscellaneous Reporting

This section focuses on miscellaneous reporting questions not covered in the sections above.

Can I adjust or change reports?

The only report you can adjust is the Time Clock report. All other reports are not editable, even if the report contains errors.

Can I print reports from BackOffice?

Yes, most reports have a print and/or export option.

If a report has a print option: click ‘Print’ and print it from your web browser.
If a report has an export option: export the report, open it in spreadsheet software, and print it from there.

Can I export reports from BackOffice?

If a report has an ‘Export’ button, it can be exported. The following reports cannot be exported and must be viewed in BackOffice: Analytics Dashboard, Shifts Summary, Pay Ins and Payouts, Adjustment History, Inventory Value, and Marketing Dashboard.

Can I redownload a previously exported report?

Yes, you can redownload most reports from the Export Center within 7 days of the original export date.

Can I delete reports from the Export Center?

No, but reports are automatically removed from the Export Center after 7 days.

Where can I learn what reporting terms mean?

For a comprehensive dictionary of reporting terms, visit our Reporting and Analytics Glossary. For a detailed look at terms from a specific report, search our site for that report’s support article.

How can I get help with a report that displays incorrect information?

Visit our Analytics Troubleshooting guide for help solving common reporting issues.


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