Multi-Store:
New Store Setup

Merchants with an existing ShopKeep store don’t need to start from scratch to set up another. Learn to add a new store to your account, copy inventory and customers, and complete the new location’s setup.

Opening your very first ShopKeep store? Start with the Sign Up to Sign In article instead.

Table of Contents

Create a New Linked Store

Begin setup by adding a new linked store so the Business Owner can easily switch between each store’s BackOffice without signing out.

IMPORTANT: Once a new store is linked to your account, it cannot be unlinked.

  1. Sign in to BackOffice as the Business Owner for your existing ShopKeep store.

    If you have trouble signing in, visit our Login/Access Troubleshooting guide for help.

  2. Click 'Settings' and select 'Locations'.

    Don’t see ‘Locations’? Visit our BackOffice Settings Troubleshooting guide for help.

  3. Click 'Add New'.
  4. Enter a store name and an optional nickname, then click ‘Next’.
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  5. Select inventory components to automatically copy to the new store from the current store, then click the ‘Create' button.
    • To create the new store without copying inventory, click ‘Skip Setup’, then skip the rest of this section. After the store is created, inventory can only be copied manually.
    • If duplicate items prevent inventory from being copied, visit our troubleshooting guide for help resolving the issue.
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    Basic Items | Copies all basic items except for liabilities. Copied items are given a quantity on hand of 0 and are not assigned to taxes or printer groups. This option is only available if there is at least 1 basic item in inventory. Step 8 below covers how to create liability items, manually update quantities, and assign items to taxes and printer groups.
    Modifiers | Copies modifiers as they appear in the existing store. This option is only available when ‘Basic Items’ is selected and there is at least 1 item with modifiers in inventory.
    Raw Goods | Copies raw goods and assemblies as they appear in the existing store. Copied raw goods are given a quantity on hand of 0. This option is only available when ‘Basic Items’ is selected and there is at least 1 raw good in inventory. Step 8 below covers how to manually update raw good quantities.
    Matrix Items | Copies all items with variants. Copied variants are given a quantity on hand of 0 and are not assigned to taxes. This option is only available when there is at least 1 item with variants in inventory. Step 8 below covers how to manually update variant quantities and assign items to taxes.
    Button Layout | Copies the register layout for basic items and/or items with variants as it appears in the existing store. This option is only available when ‘Basic Items’ and/or ‘Items with Variants’ are selected and there is at least 1 button on the register layout.

  6. Click ‘Done’ to return to the Locations page.
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  7. Refresh the Locations page to check the status of the inventory being copied to the new store.
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    When inventory is finished copying, the new store will move to the table containing the existing location(s). It may take up to 10 minutes for this to happen, depending on inventory size.

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  8. When inventory is finished copying, switch to the new store and finish setting up its items.

    Each step below is optional. Do only what matches your business needs.

    a Use Bulk Management to update quantity on hand and other item properties that are different for the new store (e.g. price changes, reorder triggers, etc.)
    Copied items are not synchronized between stores. Each store’s inventory is separate and must be managed independently from that location’s BackOffice.
    b Enter the default tax rate and assign items to taxes.
    c Add liability items to inventory.
    d Print barcode labels with SKUs from the new store.
    Labels printed using SKUs from the original store will not scan at the new store and must be reprinted.
    e Enable multi-store suppliers if they are not set up for your existing store.
    If already enabled, the locations drop-down will be visible on the Sales by Supplier report.
    f Set up a ticket printer and assign items to printer groups.
    g Use Adjust Inventory to update the quantity on hand of raw goods.

Visit the Multi-Store Management article to learn how to switch between linked stores.

Manually Copy Inventory

If the new store sells the same products as the existing one and inventory was not automatically copied while creating the new store, manually copy over inventory from your existing store. First review the limitations of this process, then start importing items into the new store.

It is only necessary to copy inventory using the process in this section if you did not automatically copy inventory while creating a new linked store.

Limitations

Most items and item settings can be copied between stores without difficulty, but there are limitations to be aware of before starting this process.

These items and item settings cannot be copied and must be manually set up in each new store:

  • Liability Items
  • Items with Variants
  • Raw Goods
  • Other limitations to know:

  • Modifiers can be copied to the new store by your Point of Sale Specialist or ShopKeep Expert.
  • Barcode labels printed with SKU’s from the existing store must be reprinted with SKU’s from the new store. Item SKU’s do not copy over, so barcode labels from one store cannot be scanned in another.
  • Copied items are not synchronized between locations. Each store’s inventory is separate and must be managed independently from that location’s BackOffice.
  • How to Manually Copy Inventory

    From exporting your stock items to importing them into the new store, follow the steps below to learn how to manually copy your inventory using Bulk Management.

    1. In the existing store's BackOffice, click 'Items' and select 'Bulk Manage Items'.
    2. Click 'New Job'.
    3. Select 'Update Items' and click 'Next'.
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    4. Click 'Export your existing inventory to a CSV'.
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    5. Open the inventory export in any spreadsheet software.
    6. If there are items you do not want to copy to the new store, delete those rows from the spreadsheet.
    7. Update the 'Quantity' column with each item's quantity on hand for the new store.
    8. Update any other columns that are different for the new store.

      E.g. price/cost changes, register statuses, reorder triggers, recommended order amounts, etc.

      Visit the Bulk Management support article for an explanation of each column.
      Step 9 is only required if you have items with variants or liabilities. Skip to step 10 if this does not apply.
    9. Delete all rows that contain items with variants or liabilities.

      You must manually add these items to the new store in a separate process.

      • Items with variants have text in the Option Name and Option Value columns.
      • Liabilities are items used to issue gift cards, gift certificates, or deposits. Look for items with names like Gift Card or Bottle Deposit.
    10. Check the formatting of the 'UPC' column.

      Some spreadsheet software removes leading 0’s or converts numbers to scientific notation. If UPC codes are not 8, 12, or 13 numbers long, adjust the formatting of the cells in this column.

    11. Save the spreadsheet and go to the new store's BackOffice.
    12. In the new store's BackOffice, manually add tax rates from the existing store.

      Enter tax rates exactly as they are in the existing store. Spelling, spacing, and special characters matter.

      Skipping step 12 may result in errors when you import the inventory spreadsheet.
    13. Click ‘Items’ and select ‘Bulk Manage Items’.
    14. Use Bulk Management to import the inventory spreadsheet to the new store.
    15. Wait a few moments for the import to finish, then refresh the page to view the results.

      Visit the Items Troubleshooting guide for help fixing any errors.

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    After the Import

    With your inventory imported into the new store, follow these steps to finish setting up the items. Each step is optional, so do only what matches your business needs.

    Once finished setting up the items, visit our Add Basic Items, Add an Item with Variants, and Bulk Management articles to learn how to create new items in all linked locations at once.

    1. Add items with variants and liability items to inventory.
    2. Contact your ShopKeep Expert for help copying over modifiers from the original store.

      The time it takes to complete this request varies & is subject to the availability of your Specialist/Expert.

    3. Copy the item shortcuts layout from the original store to the new one and to all other linked locations.
    4. Enable and set up raw goods.
    5. Print barcode labels with SKU's from the new store.

      Labels printed using SKU’s from the original store will not scan at the new store and must be reprinted.

    6. Enable multi-store suppliers if they are not set up for your existing store.

      If this feature is already enabled, the locations drop-down will be visible on the Sales by Supplier report.

    Manually Copy Customers

    If your existing store has customers that visit the new location, manually copy over your customer list to the new store. First review the limitations of this process, then start importing customers.

    Limitations

    Most customer information can be copied between stores without difficulty, but there are limitations to be aware of before starting this process.

    The following customer information cannot be copied to the new store:

  • Account Number
  • Account Code
  • Account Type
  • Customer Purchase History
  • Customer Growth & Email Receipt Interaction
  • Other limitations to know:

  • Copied customers and their purchases are not synchronized between locations. Each store’s customer list is separate and must be managed independently from that location’s BackOffice.
  • How to Manually Copy Customers

    The process of manually copying customers is similar to copying inventory with Bulk Management and can easily be done with a customer export spreadsheet from your existing store.

    1. In the existing store's BackOffice, click ‘Customers’ and select ‘Export Customers’.
    2. Click ‘Download’ to export a spreadsheet of the store's customers.
    3. Open the customer export in any spreadsheet software.
    4. If there are customers you do not want to copy to the new store, delete those rows from the spreadsheet.
      Steps 5-7 are only required if you have tax exempt customers. Skip to step 8 if this does not apply.
    5. Add a column called ‘Tax Exempt’.
    6. In the ‘Tax Exempt’ column, enter ‘TRUE’ for customers with a ‘Sales Tax Number’ and ‘FALSE’ for customers without one.
    7. Check the formatting of the 'Sales Tax Number' column.

      Some spreadsheet software removes leading 0’s or converts numbers to scientific notation. You may need to adjust the formatting of this column so sales tax numbers save properly.

    8. Save the spreadsheet as a .CSV file and go to the new store's BackOffice.
    9. In the new store's BackOffice, use Bulk Customer Management to add customers from the spreadsheet.
    10. Wait a few moments for the import to finish and refresh the page to view the results.

      Visit the Customer Management Troubleshooting guide for help fixing any errors.

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    Complete Store Setup

    Inventory and customers are the only parts of a store that copy over. Use this section as a checklist to finish the rest of the new store’s setup.

    If you have any questions about setting up the new store, visit our Setup FAQ.

  • Customize Paper & Email Receipts
  • Add Staff members
  • Create Named Discounts
  • Select active Tenders
  • Assign items for Ticket Printing
  • Set up Credit Card Processing
  • Get Gift Card Processing
  • With your locations set up, compare performance between locations with the Sales by Location Report.


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