Register Guide for JUUL Merchants

The ShopKeep Register on the Sunmi T2 Lite runs on the Android operating system and is where you run transactions, open and close register shifts, and verify customer ID among other things. Let’s take a tour of the register and all that it has to offer.

Haven’t set up BackOffice yet? Visit our setup guide here.

Setting up the Sunmi T2 Lite for the first time? Visit our setup guide here.

Table of Contents

Register Menu

The register menu opens when signing in to the ShopKeep Register app and contains cashier and manager functions.

Open and close shifts, perform pay ins and payouts, and access other cashier and manager controls from here. The ‘Support’ tile shows register diagnostics and Customer Care contact information.

Below we explain each button starting with the top row, from left to right.

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Sign out | Tap to log out of the register so another employee can sign in.
Transaction | Ring up a transaction. See the Running a Transaction section below for more information.
Transaction history | Browse transactions from the current shift and perform returns. See the Performing a Return section below for more information about this tile.
Gift cards | If using ShopKeep integrated gift cards, check the balance of a customer’s gift card.
Open/Close shift | Managers only. Open a shift to enter the starting amount in your cash drawer and start taking sales. Close a shift to enter in your closing cash drawer amount and reconcile your day.
Get updates | Managers only. Used to sync changes made from BackOffice with the register.
Support | Displays the status of the register and its connected hardware and provides Customer Care contact details. See the section below for more information about this tile.
Checks | View all saved open checks.
No sale | Managers only. Open the connected cash drawer without ringing up a transaction.
Pay in/out | Managers only. Add or remove money to or from the cash drawer. This automatically opens a connected drawer.
Shift report | Cashiers can view or print a summary of their transactions for shifts during which they worked. Managers can run the Shift report for individual employees who worked during the shift or for all employees.
Settings | Managers only. Managers only. Access optional auto signout, payment, and check syncing settings among other things. See the Register Settings section for more information about this tile.
House icon (bottom of screen) | Tap to exit to the Home screen of Sunmi T2 Lite.

Register Support

The ‘Support’ screen contains register diagnostics and Customer Care contact information, as well as some additional information such as WiFi status.

  1. From the Register Menu, tap ‘Support’.


    Location code | The unique code used to identify your ShopKeep account when contacting Customer Care.
    Register name | Register’s name and number. This can be set up or edited in Register Licenses settings in BackOffice.
    Internet connection status | Shows if the register is able to access the internet.
    WiFi network name | Name of the WiFi network the register is currently connected to.
    IP address | The register’s IP address on the network.
    BackOffice status | Indicates if BackOffice is functional and able to communicate with the register. If there is an error, check our status page.
    Last ‘Get Updates’ | Last time this register synced with data from BackOffice.
    Cash drawer | Shows if a cash drawer is connected to the register. (may need removed)
    Barcode scanner | Indicates if a USB barcode scanner is connected to the register.
    Pending queue | Amount of register information waiting to be sent to BackOffice.
    Force Get Updates | Managers only. Pushes data from BackOffice to the register if ‘Get updates’ fails to sync.
    Send Diagnostics | Sends the register database to ShopKeep. Only needed if asked to use by Customer Care.
  2. Tap the back icon to return to the Register Menu.
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Register Settings

From network status to auto sign out options, the ‘Settings’ screen contains optional settings for customizing how the register works.

Open the ‘Settings’ screen from the register menu to manage settings for auto signout, check syncing, and receipts. Below we explain each setting on this screen.

  1. From the Register Menu, tap ‘Settings’.


    Auto sign out after transaction | When on, employees will be automatically signed out of the register after every transaction they complete. This is disabled by default.
    Auto sign out after check save | When on, employees will be automatically signed out of the register after every check they save. This is disabled by default.
    Auto sign out after idle time | When on, employees will be automatically signed out of the register after being idle for a set amount of time. This is disabled by default. When signed out, items left on the Transaction screen will be saved as an open check. Unsaved changes to existing checks will also be saved.
    Check Sync & Backup | When on, open checks automatically sync between registers and are backed up to the cloud. This is enabled by default. Read our Check Sync & Backup article for more information.

  2. Tap the back icon to return to the Register Menu.
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Running a Transaction

Every transaction starts by ringing up the items a customer is purchasing. After adding items to a transaction, a cashier can change item quantities, remove items, or discard the entire order.

Add Items to the Transaction

  1. Tap a shortcut, search by item name, SKU, or UPC, or scan an item’s barcode using the supported Zebra DS2208 scanner to add it to the transaction.
    Magnifying Glass| Tap to search for an item by name, SKU, or UPC.

Selling Restricted Items

Learn how to ring up age-restricted and quantity-restricted items at the register.

Age-Restricted Items

  1. Add an age-restricted item to a sale.
  2. The cashier verifies the age of the customer by scanning their ID or manually entering the date of birth from their ID.
    • To scan a customer’s ID, you must use our supported 2D scanner, the Zebra DS2208.
    • For help setting up this scanner, visit the specific hardware setup guide for your register.
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    • To manually enter the customer’s date of birth if unable to scan their ID, tap ‘Manager Entry’.
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    • If prompted, enter a Register Manager code and tap ‘Approve’./li>
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    • Select a reason for manual entry, then enter the customer’s date of birth./li>
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  3. Verify the information displayed matches the customer's ID and the picture on the ID matches the customer, then tap 'Yes' to confirm or 'No' to cancel.
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  4. If the customer does not meet the item age requirement, tap 'Remove' to delete the age-restricted item from the sale.
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  5. Complete the transaction.

    The age verification method prints on the receipt to indicate if the ID was scanned or manually entered.

Quantity-Restricted Items

  1. A cashier adds a quantity-restricted item to a sale.
  2. If the quantity of items from a restricted department or category exceeds the sale limit, the cashier is prevented from increasing the quantity.
  3. The cashier taps 'OK' to dismiss the prompt or 'Override' (if available) to allow the cashier to exceed the quantity limit.
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    • When overriding the quantity limit, enter a Register Manager code and tap ‘Approve’ if prompted./li>
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Changing Item Quantities

There are two different ways to change the quantity of an item on a sale, see how below.

  1. Tap '+' or' –' to increase of decrease the item quantity.
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  2. Tap the quantity, enter a new number, and tap 'Done'.
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    Quantity-restricted items can’t have their quantity increased beyond the restriction that was set in BackOffice.

Remove Items from a Transaction

Cashiers can either remove individual sale items or discard the entire transaction.
Track the quantity and value of items deleted at the register and items from discarded transactions with X and Z reports.

  1. Swipe left across a line item and tap 'Delete' to remove it.
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  2. Tap the trash icon to delete all items on the sale.
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Customers

By default, transactions are assigned to a ‘Walk-in’ customer. Learn how to change the customer tagged to the transaction.

  1. Tap the customer name or email.
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  2. Select an existing customer to tag to the sale or tap the ‘+’ to add a new one.
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  3. If adding or editing a customer, tap the disk icon to save changes.
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  4. If there are notes associated with a customer, an icon will appear next to their name on the transaction screen to remind the cashier to check the notes.
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Complete the Transaction

Finish the sale and tender out the customer.

  1. Select the tender the customer is using to finish the transaction. Select ‘Cash’ or tap the ‘...’ icon to view other available tenders if enabled.

    Visit our Tenders article to learn how to enable additional tenders, such as ‘Check’ or ‘External Credit’.


  2. After selecting a tender, follow the prompts to accept and process the accepted tender. Email a receipt to the customer by checking the box next to the customer email address (optional), and tap ‘Done’.
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  3. When a transaction is complete, tap anywhere on screen to return to the transaction screen.
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Performing a Return

Perform a return from the ‘Transactions History’ screen to refund a customer for a sale from the current shift or a previous shift.

Viewing Transactions

Navigate to the ‘Transaction history’ screen to see a list of transactions run during the current shift on that register.

  1. Tap a transaction to view details.
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  2. To view a transaction from a previous shift, enter the transaction number from the email receipt. If the customer is unable to provide this, a copy can be found in BackOffice via the Transaction Report.


Processing Returns

  1. Tap ‘Begin Return’ and select the item(s) to return.

  2. The original sale tender is highlighted in red as the suggested tender for return. Tap ‘…’ to use a different tender.
  3. Select a receipt option and tap ‘Done’ or tap 'No Receipt'.
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